Terms of service
1. Introduction
This website is operated by DREAM UNICORN LTD, trading as Crystal Luminous Soul.
Throughout the website, the terms “we,” “us,” and “our” refer to Crystal Luminous Soul.
By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy and Shipping Policy.
If you do not agree with these Terms, please do not use our website or services.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
2. Eligibility
You must be at least 18 years old, or the age of majority in your place of residence, to use this website.
By using our website, you confirm that you have the legal capacity to enter into a binding agreement.
You may not use our products or services for any unlawful or unauthorised purpose.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, prices and availability are accurate.
However, colours may appear differently depending on your device or screen settings.
Natural gemstones may vary in colour, texture, shape and pattern. These variations are natural characteristics and are not considered defects.
We reserve the right to:
- Modify product descriptions;
- Change prices;
- Limit product quantities;
- Discontinue products;
- Correct errors or inaccuracies;
- Refuse or cancel orders where necessary.
4. Orders and Contract Formation
When you place an order, you are making an offer to purchase the products selected by you.
After submitting your order, you will receive an order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been accepted.
We may accept your order by sending a dispatch confirmation or otherwise confirming that the products have been shipped.
We reserve the right to refuse or cancel an order if:
- A product is unavailable;
- There is an error in the product description or price;
- We suspect fraud or unauthorised activity;
- The order appears to be placed for resale;
- We are unable to deliver to the selected address;
- Required payment cannot be completed.
If we cancel an order after payment has been taken, we will issue a refund using the original payment method.
5. Prices and Payment
All prices are displayed in the currency shown on the website.
Prices may change from time to time. Any change will not affect orders that have already been accepted.
Shipping charges, taxes, customs duties or import fees may be displayed separately at checkout or may be payable by the customer, depending on the delivery destination.
Payment must be completed using one of the payment methods available at checkout.
Payments are processed by Shopify Payments or other third-party payment providers. We do not normally store full payment card numbers on our own systems.
You agree to provide accurate and current billing and contact information.
6. Shipping and Delivery
We will deliver products to the address provided during checkout.
Delivery times shown on the website are estimates only unless expressly stated otherwise.
We are not responsible for delays caused by:
- Customs procedures;
- Incorrect delivery information;
- Delivery carriers;
- Weather or natural events;
- Strikes or service interruptions;
- Events outside our reasonable control.
For more information, please review our Shipping Policy:
If your order is damaged, lost or does not arrive within the expected delivery period, please contact us at:
7. Returns, Cancellations and Refunds
Our returns and refund procedures are described in our Refund Policy:
Where applicable, consumers in the United Kingdom may have the right to cancel an online purchase within 14 days after receiving the goods, without giving a reason.
After notifying us of cancellation, the goods must generally be returned within the applicable legal period.
Certain products may be excluded from cancellation rights, including personalised or custom-made products, where permitted by law.
Refunds, return conditions, return shipping costs and exclusions are explained in our Refund Policy.
Nothing in these Terms affects any mandatory consumer rights that cannot legally be excluded.
8. Customer Accounts
If you create an account, you are responsible for keeping your login details confidential.
You agree to provide accurate and up-to-date account information.
You must notify us if you believe that your account has been accessed without authorisation.
We reserve the right to suspend or terminate accounts that are used unlawfully or in violation of these Terms.
9. User Comments and Reviews
You may submit reviews, comments, photographs or other content where the website allows you to do so.
You agree that your content must not:
- Be false or misleading;
- Infringe another person’s rights;
- Contain unlawful, abusive, threatening or offensive material;
- Contain malware or harmful code;
- Be submitted using a false identity;
- Be used to promote unrelated products or services.
You retain ownership of your content. However, by submitting content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content in connection with our business.
We may remove or refuse content that violates these Terms or applicable law.
We do not guarantee that all user reviews are accurate or represent the views of Crystal Luminous Soul.
10. Intellectual Property
All content on this website, including text, images, logos, graphics, product designs, videos and page layouts, is owned by or licensed to Crystal Luminous Soul unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell or commercially exploit any part of the website without our prior written permission.
The Crystal Luminous Soul name, logo and related branding may not be used without our written consent.
11. Third-Party Services and Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Any transaction or interaction with a third party is subject to that third party’s own terms and policies.
We may also use third-party services, including payment providers, shipping providers, analytics tools, marketing platforms and customer service applications.
12. Prohibited Uses
You may not use our website or services:
- For any unlawful purpose;
- To violate applicable laws or regulations;
- To infringe intellectual property rights;
- To submit false or misleading information;
- To upload viruses or harmful code;
- To interfere with website security;
- To collect personal information without permission;
- To send spam or phishing messages;
- To scrape, crawl or copy website content without permission;
- To harass, threaten or discriminate against others.
We may suspend or terminate access to the website if these Terms are violated.
13. Disclaimer
We aim to keep the website accurate and available, but we do not guarantee that:
- The website will always be available;
- The website will be error-free;
- Product information will always be completely current;
- The website will be free from viruses or harmful content.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
14. Limitation of Liability
To the maximum extent permitted by law, Crystal Luminous Soul will not be responsible for indirect, incidental or consequential loss arising from the use of our website or products.
This limitation does not apply to liability that cannot be excluded under applicable law, including liability for fraud, death or personal injury caused by negligence, or breach of mandatory consumer rights.
15. Indemnification
You agree to compensate Crystal Luminous Soul for reasonable losses, claims or expenses arising from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.
This section does not limit any consumer rights that cannot legally be limited.
16. Termination
We may suspend or terminate your access to the website if you breach these Terms or use the website unlawfully.
Any rights and obligations that arose before termination will continue to apply where required.
17. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute will be subject to the courts of England and Wales, unless mandatory consumer protection laws in your country provide otherwise.
Nothing in these Terms limits any mandatory legal rights available to consumers.
18. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Your continued use of the website after changes are posted means that you accept the updated Terms, except where applicable law requires a different form of notice or consent.
19. Privacy
Your use of our website and submission of personal information are governed by our Privacy Policy:
20. Contact Information
If you have questions about these Terms of Service, please contact us:
Crystal Luminous Soul
Operated by: DREAM UNICORN LTD
128 City Road, London, England, EC1V 2NX, United Kingdom
Email: anki666888@gmail.com