Privacy policy
Last updated: July 19, 2026
1. About Us
This Privacy Policy applies to the Crystal Luminous Soul website:
https://crystalluminoussoul.com/
The website is operated by DREAM UNICORN LTD, trading as Crystal Luminous Soul.
Data controller information:
- Legal name: DREAM UNICORN LTD
- Trading name: Crystal Luminous Soul
- Address: 128 City Road, London, England, EC1V 2NX, United Kingdom
- Email: anki666888@gmail.com
This Privacy Policy explains how we collect, use, store and protect your personal information.
2. Personal Information We Collect
Depending on how you use our website and services, we may collect the following information.
Contact Information
This may include your name, billing address, shipping address, email address and telephone number.
Order and Transaction Information
This may include information relating to purchases, returns, exchanges, cancellations and communications with us.
Payment Information
Payments are generally processed by Shopify Payments or other third-party payment providers. Unless required for legal or service purposes, we do not store full payment card numbers on our own systems.
Account Information
If you create an account, we may collect your login information and account preferences.
Communications
This includes information you provide when contacting us by email, customer service forms, social media or other communication channels.
Device and Usage Information
This may include your IP address, browser type, device information, pages viewed, links clicked, cart activity, access times and information collected through Cookies and similar technologies.
3. How We Collect Information
We may collect personal information through:
- Information you provide directly, such as when you create an account, place an order, subscribe to marketing communications or contact us;
- Automatic collection when you use our website, including device information, IP address and browsing activity;
- Shopify, payment providers, shipping providers, analytics tools, advertising platforms and other service providers;
- Business partners or other third parties where permitted by law.
4. How We Use Your Information
We may use your personal information for the following purposes.
Providing and Managing Our Services
To process orders, payments, shipping, returns, exchanges, cancellations and customer service requests.
Managing Accounts
To create and maintain accounts, save cart contents and manage account preferences.
Improving Our Website and Products
To understand how customers use our website and to improve our products, content, website functionality and shopping experience.
Sending Service Communications
To send order confirmations, shipping updates, after-sales information and other necessary order-related communications.
Marketing Communications
Where required by applicable law, we will send marketing communications only with your consent or where otherwise permitted by law.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Personalised Advertising and Recommendations
Where permitted by law and where required consent has been obtained, we may use browsing, cart and purchase activity to provide personalised content, product recommendations or advertising.
Website Security
To prevent fraud, misuse, unauthorised access and other security risks.
Legal and Compliance Purposes
To comply with applicable laws, regulations, court orders and lawful requests from public authorities.
5. Cookies and Similar Technologies
We may use Cookies and similar technologies to:
- Operate and secure our website;
- Remember your preferences and cart contents;
- Understand website traffic and usage;
- Improve website performance;
- Provide personalised advertising where permitted by law.
Strictly necessary Cookies may be required for the website to function.
For analytics, advertising and other non-essential Cookies, we will request consent where required by applicable law through our Cookie Banner. You may also manage Cookies through our Cookie settings tool or your browser settings.
Disabling certain Cookies may affect the functionality of the website.
6. How We Share Personal Information
We may share personal information in the following circumstances.
Shopify
Our website is powered by Shopify. Shopify may process information on our behalf for order processing, account management, payments, website operation and related services.
In certain circumstances, Shopify may also process personal information as an independent data controller under its own privacy policies.
For more information, please see:
Service Providers
We may share information with service providers such as:
- Payment processors;
- Shipping and delivery providers;
- Website hosting and technology providers;
- Customer service providers;
- Email marketing providers;
- Analytics providers;
- Advertising and marketing platforms;
- Review, social media and website feature providers.
These providers may process information only as necessary to provide their services to us or in accordance with their applicable privacy policies.
Legal and Security Reasons
We may disclose information where required by law or where reasonably necessary to protect our rights, property, customers or website security.
7. Third-Party Websites
Our website may contain links to third-party websites or services.
Third-party websites operate under their own privacy policies and data practices. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before using them.
8. Children’s Information
Our Services are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.
If you believe that a child has provided personal information to us, please contact us at:
If we confirm that we have collected such information, we will take reasonable steps to delete it where required by law.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce agreements.
Generally:
- Order information is retained for order fulfilment, after-sales service and applicable legal or accounting requirements;
- Account information is retained until you close your account or it is no longer required;
- Customer service communications are retained for as long as reasonably necessary to resolve the relevant issue;
- Marketing information is retained until you unsubscribe or withdraw consent;
- Cookies and technical data are retained according to the applicable Cookie duration.
When retention is no longer necessary, we will delete, anonymise or securely store the relevant information.
10. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, use, alteration or disclosure.
However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee that your information will always be completely secure.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Know whether we hold personal information about you;
- Request a copy of your personal information;
- Correct inaccurate information;
- Request deletion of your personal information;
- Request restriction of certain processing;
- Object to direct marketing;
- Object to processing based on legitimate interests;
- Request data portability;
- Withdraw consent previously provided;
- Opt out of personalised advertising, data sales or data sharing.
To submit a privacy request, please email us with the subject line:
Privacy Request
Email:
We may need to verify your identity before processing your request.
We will handle your request in accordance with applicable law.
If you are located in the United Kingdom, you may complain to the Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
If you are located in the European Economic Area, you may also contact your local data protection supervisory authority.
12. International Data Transfers
Because we use Shopify and other international service providers, your personal information may be transferred to, stored in or processed outside your country of residence.
Where required by law, we use appropriate safeguards for international data transfers, including adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or services.
The updated version will be posted on this page with a revised “Last updated” date.
We recommend reviewing this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or how we process personal information, please contact us:
Crystal Luminous Soul
128 City Road, London, England, EC1V 2NX, United Kingdom
Email: anki666888@gmail.com