Shipping policy
Order Processing
Each order is carefully prepared and packed before shipment.
Orders are usually processed within 12 hours after payment has been successfully confirmed. We aim to dispatch all orders within 24 hours, except during public holidays, promotional periods, unexpected operational disruptions or other circumstances beyond our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation email with the available tracking information.
Estimated Delivery Times
Estimated delivery times, where available, will be shown at checkout and in your order confirmation email.
Delivery times may vary depending on the destination country, local delivery services, customs clearance and other circumstances.
Delivery estimates do not include order processing time or customs clearance delays.
If no estimated delivery time is shown at checkout, please contact us before placing your order.
Tracking Information
Tracking information may take 1–3 business days to appear or update after dispatch.
Some tracking systems may only display limited information while the package is travelling through transit countries. If you require additional tracking details, please contact us at:
We will try to provide any available information from the relevant logistics provider.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility.
We are not responsible for delays caused by customs clearance or for packages held by customs authorities.
Incorrect Address
Please ensure that your shipping address is accurate and complete before submitting your order.
If an order is returned because of an incorrect or incomplete address, the customer may be responsible for the additional shipping costs.
If you need to correct your address, please contact us as soon as possible after placing your order. We cannot guarantee that changes can be made after dispatch.
Delayed, Lost or Damaged Packages
If your order is delayed, lost or arrives damaged, please contact us at:
Please provide your order number and, where possible, photographs of damaged packaging or products.
We will contact the relevant shipping provider and assist with the investigation.
Contact Us
For questions about shipping, please contact:
Crystal Luminous Soul
128 City Road, London, England, EC1V 2NX, United Kingdom
Email: anki666888@gmail.com