Shipping policy

 

Delivery policy:

Shipping Information

Your crystals are packed with intention and care. Like seeds traveling through the wind, please allow us time to prepare your package before it begins its journey to you.

We understand you're eager to receive your order, and we work hard to get it to you as quickly as possible!

Your order will typically be processed and shipped within 12 hours after payment is confirmed. We know that sometimes unexpected things happen in logistics. In rare instances, slight delays might occur due to unforeseen circumstances. However, please don't worry – we absolutely guarantee that your order will be shipped within 24 hours of payment, even in these extreme situations.

Once your order has been shipped, tracking information will typically begin to show details within your country's logistics network 4-6 business days later.

To help manage our system load efficiently, the initial tracking information provided might not display the full journey through transit countries outside your own. However, if you require full end-to-end tracking details, please feel free to email us your request. During non-peak periods, we will do our best to manually provide you with the comprehensive tracking information.

Estimated Delivery Times

Please refer to the table below for estimated delivery times from China using our express logistics lines. Please note these are estimates based on typical transit times and do not include potential customs clearance delays or unforeseen logistics issues. Delivery times can vary significantly depending on the destination country and local delivery services.

Keeping You Informed Every Step of the Way

We are committed to keeping you updated on your order's journey, no matter where you are in the world.

For our customers in the United States, United Kingdom, and Canada, you will receive your shipping confirmation and tracking information automatically via our system, ensuring you get the details as soon as they are available.

For our valued customers outside of these regions, you will receive your shipping confirmation, tracking information, and a thank you note manually via email. This allows us to provide a more personalized touch. We want to assure you that this manual process is just as fast and efficient as the automated system, ensuring you receive your information promptly.

Regardless of how you receive your updates, our goal is the same: to provide you with timely and accurate information about your shipment and ensure you feel cared for throughout the process.

Thank you for your patience and understanding!