Refund policy

 

Dear Valued Customer,

Harmony Guarantee: We want you to feel a connection with your stone. If the energy isn't right, you may return your piece in its original condition.

We understand that you may need to return or exchange an item. We will handle your return and exchange requests responsibly and on a case-by-case basis.

Please note that, according to the original manufacturer's requirements, some goods may not be eligible for return. However, please rest assured that if there is any quality issue with the product itself, we unconditionally guarantee to support your return or exchange. This is our commitment to the quality of our products.

For return or exchange requests made for reasons other than quality issues, we will do our utmost to assist you and actively communicate with relevant parties to find a satisfactory solution for you. While we cannot guarantee the success of all non-quality related returns or exchanges, we will certainly try our best to help you.

If you need to request a return or exchange, please send your order number and the specific return or exchange request via email. We promise to reply to you via email or WhatsApp within 24 hours of receiving your email and guide you through the subsequent process.

Thank you for your understanding and cooperation!